FAQs

ORDER

How do I place my order?

Ordering online from the Tamagotchi Club is easy! When viewing an item, simply select the color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘PROCEED TO CHECKOUT’ button. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your email address containing the contents of your order!

 

An item added to my shopping cart was sold out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

 

Can I cancel the order I just placed?

It is not possible to make a change to your order as we process orders very quickly. Due do this, cancellations also cannot be fulfilled. Please contact us in order to get more details.

 

PAYMENT

What kinds of payment are accepted?

We accept the following forms of secure payment:

(1) PayPal

(2) Credit Cards: Visa, MasterCard, Discover, American Express, etc.

 

What currencies can I pay?

We accept the following currencies at the moment: $USD, €EUR, £GBP, CA$CAD, AU$AUD, NZ$NZD, R$BRL, РУБ.RUB, د.إAED, ر.سSAR, د.كKWD. We will accept more currencies in a near future.

 

Is my privacy and personal information secure on your site?

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times.

 

SHIPPING

Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check our “Shipping Info” page.

 

How much is the shipping cost?

We offer FREE shipping on all orders.

 

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

 

How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order. Please allow up to 24 hours for tracking to activate.

 

RETURN & EXCHANGES

How do I return or exchange an item?

Please understand that we do not accept returns or exchange without prior return authorization. Therefore, if you need to return your order for some reason, please contact our Customer Service team first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

 

OTHER QUESTIONS

Items Recommendation

Why do I get suggested items?

We don’t want you to waste any of your precious time, so we will try to get to know you better, to better suit your needs. We have developed an algorithm that will learn your tastes, based on the products you have bought and not returned, wishlists, etc., just so we can improve your shopping experience and show the items that interest you in the first place.

 

How do I turn off recommendations?

If you don’t want us to recommend the best items based on your taste, please email us at support@tamagotchiclub.com to turn off this feature.